EBlock is at the forefront of convenience and proactive customer service

Leading dealer-to-dealer digital auto auction transitions to Daylight Saving Time to support its mission of respecting customers’ time

TORONTO, June 23, 2022 /CNW/ – EBlock’s auction platform was built by buyers and with buyers in mind to create an experience that prioritizes traders’ time above all else. EBlock auctions have set start and end times so traders can plan and prepare a specific schedule so they don’t have to spend all day watching phones or computer screens waiting for the right bids to appear.

EBlock Logo (CNW Group/EBlock Inc)

EBlock Logo (CNW Group/EBlock Inc)

The result of this philosophy and the corresponding product development strategy can be seen in a recent survey conducted by the National Research Group. In this survey of 100 traders across CanadaEBlock has emerged as the clear market leader among digital auction providers Traders can bid and buy on their own schedule*, outperforming the next highest auction provider by 17 percentage points.

This figure was a major factor in EBlock’s decision to move its live auction in eastern Canada to summer hours starting in July.

“We understand and respect our customers’ time,” he said Lisa Scott, Chief Revenue Officer at EBlock. “And we pride ourselves on our great customer service and being proactive in meeting customer needs 1:30 p.m start time until 10:30 am is an example of the fulfillment of these two values. Due to the volume of consignments, our 1:30 p.m. East auction lasted until the precious evening hours. With this change, our customers can continue to buy and sell inventory on our best-in-class platform while returning to a better work-life balance.”

EBlock’s Eastern Canada Live Auction features thousands of units running in virtual lanes every Tuesday, Wednesday and Thursday. With a run list available 24 hours in advance and a set start time, traders can plan ahead to make the most of their time and investment.

The results of the National Research Group survey also placed EBlock as the clear leader in offering proactive account management.

“The beauty of doing business with EBlock is that they are focused on doing what’s right for the customer,” he said David Colquitt by Campbell Ford Sales. “They are industry experts and often bring insights on how we can better approach our wholesale strategy. They also listen to their customers and create a digital auction environment that works with a dealership’s busy schedule. Knowing that they are customer-centric makes doing business with them a breeze.”

About EBlock

EBlock, a brand of E INC, offers a real-time, dealer-to-dealer digital auction that enables today’s most innovative retailers and wholesalers to buy and sell inventory in less time. With set auction times, execution lists and cars bought and sold in 60 seconds, EBlock’s digital platform simulates the physical auction environment with a powerful end-to-end experience in an all-digital format. Learn more about EBlock at eblock.com.

ABOUT NATIONAL RESEARCH GROUP

National Research Group (NRG) is a leading global analysis and strategy firm at the intersection of entertainment and technology. Rooted in four decades of industry experience, the world’s leading marketers turn to us for insights into growth and strategy for any content, anywhere, on any device.

*Data provided by the National Research Group consumer brand health tracker among 100 Canadian retailers.

SOURCE EBlock Inc

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