ServiceTitan and Schedule Engine team up to help contractors grow their business and provide their customers with a hassle-free scheduling experience
LOS ANGELES, June 28, 2022 /PRNewswire/ — Service Titan, a software platform developed to power commerce, announced today that it has entered into a definitive agreement to acquire Schedule Engine, a leading provider of online booking services for both personal and commercial services. The acquisition will strengthen ServiceTitan’s suite of technology solutions and increase investment in Schedule Engine’s technology and products. Booking an appointment is one of the most important interactions a service company has with its customers, and the trades industry is already seeing a significant increase in booking jobs online. Schedule Engine’s industry-leading technology makes the experience fast, easy, and effective.
“Just like ServiceTitan, Schedule Engine was born out of a desire to solve the problems hard-working tradespeople face every day,” he said Ara Mahdessyan, CEO and co-founder of ServiceTitan. “Online scheduling technology is a must for any retail business looking to deliver a modern and seamless customer experience, and Schedule Engine has built by far the most advanced and intuitive solution we have seen to date. We’re thrilled to be working with Vincent and the Schedule Engine team to advance our mission of empowering contractors with the technology they deserve.”
Founded in 2016 by Austin Haller As a solution for his father’s contracting business, Schedule Engine offers a comprehensive customer solution for trading companies. With Schedule Engine, service providers can deliver the seamless experience end users expect, including fully integrated online booking technology, automated customer notifications, and remote diagnostics by technicians. Schedule Engine also provides contractors with better information earlier in the booking process to increase both efficiency and profitability in the field.
“Schedule Engine and ServiceTitan share a mission to bring the best and most advanced technology to the crafting industry,” he said Vincent Payen, CEO of Schedule Engine. “Our scheduling technology gives contractors the tools they need to never miss a job and their customers the ability to easily schedule an appointment anytime through our online booking tool, live chat or simply by calling. We also arm trading companies with powerful analytics that simplify the entire booking process and optimize orders. I can’t wait to see what the Schedule Engine and ServiceTitan teams can achieve together.”
The home trades industry is undergoing rapid digital transformation, and contractors across the country are hungry for software solutions that allow them to modernize and enhance their customers’ overall experience while streamlining their own processes. According to a recent survey conducted by ServiceTitan, the majority of home service providers believe that more than thirty percent of their jobs will be booked through an online scheduling tool in the next three years, and more than two-thirds of home service providers plan to do so in online booking technology within the next year to invest. Online scheduling is a pragmatic solution that solves a problem every contractor faces on a daily basis.
“As a customer of Service Titan and Schedule Engine, I couldn’t be more excited that two of the most innovative, customer-centric technology companies in the crafting industry are joining forces,” he said Aaron Gaynor, CEO of The Eco Plumber. “The advantage of having an online booking option available to our customers is obvious. Since we started using Schedule Engine the results have been dramatic, we expect online bookings to account for over twenty percent of all bookings by the end of this year. compared to zero percent three years ago. It has had a dramatic impact on our business and we expect it to be a key driver of our future growth.”
Payen will report directly to Connor Theilmann, who was recently promoted to Chief Business Officer of ServiceTitan. Under Connor’s leadership, ServiceTitan has become a leading choice for a variety of potential partners – acquisition, capital, technology and strategy – looking to play a role in the company’s mission to build the operating system for crafting. As of 2021, ServiceTitan announced the acquisition of FieldRoutes, a leading cloud and mobile SaaS provider in the pest control and lawn care industry; Aspire Software, a software provider for commercial landscaping companies; and ServicePro, a software solution for the pest, turf and arbor industries.
ServiceTitan’s acquisition of Schedule Engine is subject to the satisfaction or waiver of certain closing conditions contained in the Definitive Agreement.
To learn more about ServiceTitan, visit www.ServiceTitan.com
Service Titan is a cloud-based software platform designed to support trading businesses. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, manage their back office, and deliver a great customer experience. By bringing an integrated SaaS platform to an industry historically underserved by technology, ServiceTitan is equipping tradespeople with the technology they need to keep the world running. ServiceTitan is backed by world-class investors including Bessemer Venture Partners, ICONIQ Growth, Index Ventures, Tiger Global Management and T. RowePrice.
About the schedule engine
schedule engine is a leading provider of online booking and live services for retail companies. The company’s comprehensive software solution streamlines the home service scheduling process and enables contractors to capitalize on the right opportunities for their business. From automated online appointment scheduling to 24/7 live chat and voice support with industry-trained professionals, trade businesses can provide a convenient and reliable customer experience to book more jobs while optimizing efficiency for dispatchers and technicians. Designed for easy integration with a contractor’s existing software systems, Schedule Engine can be quickly and easily implemented and configured to capitalize on the right opportunities by meeting customers where they are.
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